What we promise, and how it is measured.

The commitment

TokenOS targets 99.0% measured delivery availability within each paid rental window. Where measured non-delivery exceeds ten continuous minutes, we automatically credit the billed value of the undelivered time as non-cashable compute credit, up to the amount actually paid for that rental.

How the credit works

• · Credits are computed automatically at rental settlement; you do not need to file a claim.
• · The credit equals the billed value of measured undelivered time beyond 10 continuous minutes, capped at what you actually paid for that rental.
• · Credits are non-cashable compute credit: they apply automatically, credit-first, to your next compute purchase and are never convertible to cash.
• · Time the platform cannot observe is counted for neither side; it neither earns credit nor counts as delivered.

The measurement basis, disclosed

Service-delivery measurements used to compute SLA credits are derived from the infrastructure provider's own status reports. The provider grades itself; this is not an independent platform measurement, and a provider-reported degraded or unhealthy state may still count as delivered where the machine remains reachable and usable.

The same sentence is stamped on every credit ledger entry, settlement record and notification.